Your hospitality career starts here
Real skills. Real certificate. Real opportunities. Designed for people living with disabilities — free, flexible, and built around you.
Certificate included
Employer-verified
Everyone deserves a chance to shine
Included Academy believes that people living with disabilities have incredible potential. We've partnered with 3 Vines Wine Bar to create a training program that gives you the real skills, confidence, and certificate you need to work in hospitality — on your terms.
Fully accessible
Designed with screen readers, plain language, and flexible pacing in mind.
AI Study Buddy
Squished, your personal AI tutor, is available on every lesson to answer questions.
Real certificate
Earn a verifiable certificate employers can check online — it's the real deal.
What you will learn
One course, four practical lessons covering everything you need for front of house work.
Front of House Essentials
Food safety, allergen awareness, beverage service, and table presentation — the complete front of house toolkit.
Customer Interaction Skills
Greet guests, handle questions, manage difficult situations, and build confidence on the floor.
Workplace Safety
Stay safe, follow procedures, and understand your rights and responsibilities at work.
Everything you need to succeed
AI Study Buddy — Squished
Ask questions any time during a lesson. Squished knows the full content and gives clear, friendly answers.
Study timer with check-ins
Set a focus timer and get motivational check-ins every 5 minutes to keep you on track.
SMART goal tracker
Set your own learning goals with step-by-step action plans and tick them off as you go.
Progress dashboard
See exactly where you are, what's next, and how far you've come — all in one place.
Verifiable certificate
Download your certificate and share a unique verification link with any employer.
Text-to-speech support
Have lesson content and Study Buddy responses read aloud to you at any time.
How it works
Four simple steps from sign-up to certificate.
Create your free account
Sign up in minutes with just your name and email. No credit card, no experience needed.
Work through the lessons
Read each section at your own pace. Your Study Buddy is there if you get stuck.
Pass the knowledge check
Complete a 20-question quiz to show what you've learned. You get three attempts.
Download your certificate
Earn your official 3 Vines Learning Hub certificate and share it with employers.
What our learners say
"I never thought I could work in hospitality. This course showed me I absolutely can. The Study Buddy helped me every step of the way."
Aisha M.
Completed Front of House Essentials
"The lessons are easy to follow and I could go at my own speed. I passed the quiz on my second try and I'm so proud of my certificate."
Jordan T.
Certificate earner
"I love that I can study whenever I want. The timer and goal tracker kept me motivated. I finished the whole course in a week!"
Sam K.
Completed Front of House Essentials
Common questions
Ready to take the first step?
Join learners across Australia building real hospitality skills — for free.
No experience needed · No cost · Takes less than 2 minutes to sign up